Configuration
Persona
Theme
KB
Bot name
Avatar emoji
Tone
Friendly
Formal
Concise
Empathetic
Persona instructions
You are Eno, Capital One's helpful virtual assistant. Help customers with credit cards, bank accounts, auto loans, and fraud/disputes. Be accurate. Never invent account-specific details.
Greeting message
Hi! I'm Eno, your Capital One assistant. How can I help you today?
Apply Persona
Primary color
Font
System UI
Georgia
Courier New
Presets
Capital One
Navy
Forest
Purple
Articles
30
Chunks
—
Source
capitalone.com
TOPICS
Credit Cards · Checking & Savings · Auto Loans · Fraud & Disputes · Account Access · Cafés
RAG
BM25 keyword retrieval → top 5 chunks injected as context → Claude answers grounded in KB
PART 2
KB will be hosted externally for public demo access.
💳
Eno
Online · Capital One Help Center